Cloud Apps and Operational Efficiency – OneView and the Employee Experience

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At the beginning of May, we told you the story of Milo the Millennial. A tech savvy, millennial worker, Milo simply can’t afford to not be connected. Constant network connection means he needs to know how much data he is using and must be able to track his business and personal data use with ease. To achieve this, his employers need to have certain systems and processes in place to support his mobile working style and allow him to secure new business anywhere and at anytime.

If Milo spends time logging his usage via traditional claims processes, which typically require heaps of paperwork for both employees and mobile administrators, he won’t be able to get as much work done and his employers will not truly realise the benefits of an efficient, millennial workforce.

So, what’s the answer?

Embracing cloud technology.

With cloud-based expense management tools, Milo can monitor his consumption with ease. Mobile operators can keep tabs on what different employees are doing with their mobile devices. This increases operational efficiency across the entire organisation. It is particularly relevant since an increasing number of young, millennial workers are entering the workforce. These ‘digital natives’ have been brought up with technology. They want to use modern technology as a tool for working operations and leverage it to optimise efficiency.

One article went so far as to describe cloud as a technology that gives employees certain “super powers”. These powers include:

 
  • The power to produce from anywhere
  • The power to collaborate more effectively with your team members
  • The power to master the best productivity hacks
  • The power to be a satisfied employee

When we created OneView, our cloud-based telecoms expense and lifecycle management platform, and the OneView Lite mobile app, we wanted to give our clients these exact superpowers, and so much more. For us, it’s all about upping operational efficiency so that business leaders, mobile administrators and mobile teams can free up their time to focus on more important things.

Improved visibility: With OneView, employees and administrators have a real-time view of exactly how much data is being used or how many calls are being made. Not only does this make it possible to load new bundles before things run out but it also provides usage insights that can later be used to customise systems in response to your unique business needs.

Greater flexibility: With mobile cloud apps, like OneView Lite, employees aren’t limited by their location. Businesses can give their staff more freedom as a result. With cloud-based TEM solutions, you now have the flexibility to tailor your enterprise’s mobile device management strategy based on your unique needs. You can also seamlessly access all the information you need regarding your telecoms usage at all times through a mobile device.

Fewer headaches: It wasn’t long ago that making a business telecoms claim meant printing your phone bill and then highlighting your business use before submitting it to your mobile administrators. Not only was this a time-consuming process, it was also very prone to human error. Through using OneView, mobile teams eliminate the need to perform manual processes in this regard. The entire claims process is automated to make it easier for everyone involved.

 

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