Hyperautomation, also known as digital process automation and intelligent process automation, is the use of emerging technologies – like artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA) – to automate tasks previously completed by humans. 

But that’s just regular automation, right? Not quite. Hyperautomation expands on automation by changing the tools used to make automation possible, essentially adding an extra layer of advanced technology to regular automation. Gartner described it as one of the Top 10 Technology Trends for 2020. When done right, hyperautomation optimises and accelerates complex processes, reducing costs and improving efficiency by doing so.

Major benefits of hyperautomation 

• Accelerating complex tasks

Complex tasks typically require several people to complete. But with hyperautomation, you can engage with all of the people who will inform how automation can improve a specific business function and eliminate inefficiencies and delays.

• Improving employee productivity

Automating these complex tasks frees up time, allowing your employees to focus on other things and play a more valuable role in the business. 

• Boosting integration

Hyperautomation makes it possible to integrate digital technologies across entire processes, even across legacy systems. With everything integrated, all key business stakeholders can access the data they require to make the best decisions.  

• Aiding decision-making

Speaking of making good decisions, when you have the correct data and the right analytics tools, you can optimise your entire organisation. For example, if the data shows that one of your machines is running unnecessarily, you can change things to ensure that you are making the best use of your resources.

• Deploying digital workers

Digital workers bring the power of automation to low-level tasks. This software-based labour can autonomously perform a variety of jobs with several moving parts, improving on tasks that once required human input.

In summary, hyperautomation is the implementation of advanced technologies. It allows a combination of tools and robotic process automation to work with intelligent business software to deliver smart and scalable solutions that drive innovation and simplify business processes.

If you would like to know more about automation, we recommend you take a look at our article about why cloud automation is important for the professional services industry.