End-user computing environments have changed due to digital transformation and the shift towards more flexible working models. With an explosion in the numbers of devices most companies need to manage, cutting edge telecom expense management practices will be more relevant than ever as we go into 2024.
Telecom expense management (TEM) refers to cutting edge practices that enable companies to understand and control costs associated with telecoms. This includes physical assets such as handsets and tablets as well as voice and data contracts. The aim is to be smarter about managing costs—no matter which charge-back and reimbursement models are used.
Here are five reasons why TEM will be more relevant than ever in the new year and beyond:
- Flexible work is here to stay
Although many large employers are becoming more aggressive about corralling their people back into the office again, some will support some forms of hybrid or remote work for some of their people. In most enterprises, at least some people will be doing a large chunk of their work outside the corporate firewall. This means that managing devices—and the associated cost and security challenges—will remain a top of mind concern.
- BYOD is BAU
Bring your own device (BYOD) has become the business as usual mobile device ownership model in most companies outside of the most strictly regulated sectors. Companies need smarter TEM software to manage the admin of allocating costs and reimbursing employee expenses to make BYOD really work for them.
- Device theft is a major headache
Alongside the problems of ransomware and social engineering, most large companies in South Africa need to contend with the high risks of smartphones, notebooks and other devices getting stolen. TEM can help companies be smarter about managing their IT inventory and has the functionality of remotely erasing data from a device or locking it down which is essential for companies that want to protect info after a device falls into the wrong hands.
- Cost discipline is key in a difficult economic environment
Given the difficult trading conditions companies face, most are looking for solutions that enable them to accelerate return on investment. Given high levels of inefficiency, wastage and abuse in end-user computing and telecoms environments, TEM solutions can offer companies the opportunity to rapidly identify, harvest and sustain cost savings.
- Human resources are stretched in most companies
IT, procurement and finance teams are overworked and thinly stretched in most organisations. Cutting edge automated solutions take of tedious manual processes, creating hours of time, so that professionals can focus on more value-adding and strategic work. TEM, for example, takes care of tracking and allocating costs, without humans needing to spend hours wrangling spreadsheets.
1Nebula specialises in cutting edge business solutions that help companies reduce costs, simplify operations, and unlock the benefits of digitalisation. Our knowledgeable team can work with you to roll out smarter processes and tools that will help you grow, innovate and accelerate digital transformation. Contact us to learn more.