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ARE HIDDEN VOICE CHARGES INFLATING YOUR TELECOM BUDGET?

 

Gain Vendor-Independent Voice Cost Intelligence - Full Transparency, Zero Waste.

OneView Voice provides enterprises with a centralised, unbiased platform to track and optimise voice expenses across multiple vendors and environments. Unlike carrier-managed solutions - where hidden fees and inefficiencies often go unnoticed - OneView delivers granular cost insights, automated reporting, and usage analytics to eliminate overspending and improve cost control.

 

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ARE YOU PAYING TOO MUCH FOR VOICE CALLS?

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Unified Multi-Vendor & Multi-Environment Visibility

Gain full visibility into voice expenses across multiple vendors - including AWS, Microsoft Teams, and local telecom providers. Track, compare, and optimise costs across fixed, mobile, and cloud environments

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Cost Recovery & Billing Reconciliation

Detect hidden charges, incorrect tariffs, and billing discrepancies in real-time. Automate invoice validation to match contracts with actual usage and recover lost costs before they impact your budget.

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Eliminate Wastage & Optimise Agreements

Leverage interactive dashboards and detailed reports to monitor voice spend, detect inefficiencies, and ensure budget control across all providers. Get a single, consolidated view for smarter cost decisions.

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Proactive Cost Management & Control

Eliminate wasted spend by identifying unused services and misaligned agreements. Set real-time alerts for excessive charges, unauthorized costs, and potential misuse - taking immediate action to prevent budget overruns.

EXPERIENCE THE POWER OF ONEVIEW

See your voice costs like never before with interactive, real-time insights.

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OneView Voice: Clarity and Control for Modern Voice Environments

Voice environments, whether on-premises PABX or cloud-based UCaaS platforms like Microsoft Teams, are a significant driver of ICT complexity and cost.

OneView Voice provides the visibility and control enterprise leaders need to manage voice infrastructure across legacy and modern systems with precision, accuracy, and agility.

FINANCIAL OVERSIGHT FOR ADMINSTRATORS

The Voice Baseline Reports and Invoice Views equip telecoms administrators and finance teams with insights into billing and cost distribution, helping eliminate inefficiencies and uncover savings opportunities across all vendors and services.

  • View monthly spend by vendor, segmented by categories for quick comparison and trend analysis.

  • Understand vendor concentration risk with visual indicators of spend dominance.

  • Identify month-on-month trends in total invoice values to detect anomalies or seasonal shifts.

  • Enable proactive cost control by tracking spending per service category over time.

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OPERATIONAL INSIGHTS FOR MANAGERS AND TEAMS

For managers, finance leads, and department heads, the Usage View Dashboards surfaces granular insights into daily and monthly voice usage.

  • Track voice spend by vendor and call type across platforms like Microsoft Teams or legacy PABX.

  • Visualise spending patterns by call category (e.g., local, international, roaming) to highlight optimisation opportunities.

  • Map usage to specific cost centres, business units, or owners for financial accountability.

  • Enable drill-down analysis for detailed query resolution and trend forecasting.

  • Monitor and manage daily communication costs with real-time visibility.

FINANCE AUTOMATION AND COST RECHARGE

The Voice Recharge module is purpose-built to automate chargeback workflows and ensure accurate cost recovery across departments. Especially valuable in complex enterprises, this feature aligns mobile and voice usage with real financial accountability.

  • Automated allocation of voice costs to the correct cost centres based on real usage.

  • Reduction of manual effort and reconciliation errors in telecom accounting.

  • Seamless integration with internal finance systems for faster, cleaner chargebacks.

  • Accurate tracking of employee-level or team-based cost for budget tracking.

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CASE STUDY

Control Voice Costs Without Compromising CX.

Enjoy the customer experience improvement with Amazon Connect, without the unpredictability of cloud voice costs.

See Full Case Study
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SMARTBOOK

Modern TEM solutions focus on outcomes based insights. 

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ONEVIEW SUPPORTED VOICE VENDORS

 

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  • AmazonConnect_Logo
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  • Avaya_Logo
  • Cisco_Logo

GAIN CONTROL OVER VOICE COSTS TODAY.